1. Who we are
Mukono Energies Uganda Ltd (“Mukono Energies”, “we”, “us” or “our”) is a used cooking oil collection business based in Mukono, Uganda. We are the data controller for personal data collected through this website and through our collection service.
This policy is written to comply with the Data Protection and Privacy Act, 2019 of Uganda (the “Act”) and its regulations.
- Email: [email protected]
- Phone / WhatsApp: +256 776 204 320
- Location: Mukono, Uganda
- Registered office and company number: [TO CONFIRM]
2. Information we collect
We collect only what we need to respond to you and to provide our service.
- Collection request details: business or household name, contact person, phone or WhatsApp number, email address, customer type, estimated weekly volume of used cooking oil, location or area, and any notes you choose to add.
- Messages you send us by email, phone, SMS or WhatsApp, including your number and the content of the conversation.
- Service records: collection dates, container exchanges and volumes collected for your account.
- Technical and usage data: pages visited, approximate location, device and browser type, and referring page, collected through privacy-friendly analytics.
We do not knowingly collect sensitive personal data (such as health, religion or biometric data) and ask that you do not send it to us.
3. How we use your information and our legal basis
We process personal data on the following grounds under the Act:
- To respond to your enquiry, assess your collection needs and set up containers and schedules. Basis: taking steps at your request before entering a contract, and performance of a contract.
- To carry out collections, keep service records and communicate about pick-ups. Basis: performance of a contract and our legitimate interest in running a reliable service.
- To keep our website secure, understand how it is used and improve it. Basis: our legitimate interest.
- To meet legal, tax and regulatory obligations. Basis: legal obligation.
- To send you updates about our service where you have asked for them. Basis: your consent, which you can withdraw at any time.
5. How long we keep it
We keep enquiry details for as long as needed to respond and, if you become a customer, for the duration of our relationship plus the period required for tax and accounting records. [TO CONFIRM retention periods]
Analytics data is kept in aggregated or anonymised form. When we no longer need personal data, we delete or anonymise it.
7. Your rights
Under the Act you have the right to:
- be informed about how your personal data is used and to access a copy of it;
- ask us to correct inaccurate or incomplete data;
- ask us to delete or stop processing your data in certain circumstances;
- object to processing based on our legitimate interests or used for direct marketing;
- withdraw consent at any time, without affecting processing already carried out.
To exercise these rights, contact us at [email protected]. We will respond within a reasonable time and may ask you to verify your identity.
If you are not satisfied with our response, you may complain to the Personal Data Protection Office (PDPO) at the National Information Technology Authority – Uganda (NITA-U).
8. Security
We use reasonable organisational and technical measures to protect personal data, including access controls and encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects you, we will notify you and the regulator as the Act requires.
9. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 18.
10. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed, and material changes will be highlighted on this page.
11. Contact us
Questions about this policy or your data? Email [email protected] or call +256 776 204 320.
Also see our Terms of Service.